BID

Air Travel in West Africa Connects Communities like Never Before

Buckman Aviation Prepares Flight Crews for Careers in West Africa and around the World

Large and Small Carriers Need Highly Skilled and Well Trained Staff to Meet the Demand

 

British AirwaysGraduates from Buckman Aviation travel from Ghana to all parts of the world.

Buckman Aviation Services, Ltd. is a training academy located in Accra, Ghana; it was created in order to satisfy the demand of airlines for qualified, competent flight support crew and ticketing agents, and to provide West Africans with job opportunities that were unavailable in their parents’ time. Through hard work, attention to detail, and an uncompromising commitment to quality, Buckman has become the leader in Ghana in producing trained staff to fill the needs of airlines in Africa and further abroad.

 

Accessible by Air, the new Norm

 

Travel by air has revolutionized our world. Places that were once inaccessible are now routinely reached by flights in small and medium sized commercial aircraft, bringing modern conveniences where they scarcely existed just a generation ago. And few places have benefited from this transition recently like West Africa.

 

In the past 30 years, airlines have initiated or expanded service in Ghana, Ivory Coast, Benin, Togo, Cameroon and many other neighboring countries, connecting big cities and smaller towns alike. Journeys that used to take many hours or even days can now be accomplished in a couple of hours. This has created a strong demand for support personnel such as air hostesses and ticketing agents.

 

These jobs require special training. Flight deck personnel must not only know how to deliver top notch customer service, but they must be ready to respond quickly, calmly and efficiently in the case of an emergency. Passengers’ lives may depend upon their actions. Ticketing agents also must be able to process multiple sources of information quickly and accurately, and be creative in crafting solutions for passengers who are sometimes inconvenienced by inevitable problems with weather, equipment and scheduling.

 

Among the big players in the commercial aviation field in western Africa are Lufthansa, Emirates and British Airways. What do they all have in common? They have hired staff trained at Buckman Aviation Services, Ltd., the air transport school located in Accra, Ghana.

 

Buckman Aviation Services sets the Standard

 

Ghana

 

Students at Buckman are given individual attention in the classroom in order for them to maximize their potential. Prospective students are carefully screened and evaluated so that counselors can guide them in making the career choice that best suits their abilities and personalities. The screening process is critical, since not everyone is cut out for this field, and not everyone qualifies to enroll at Buckman. This ensures a high quality student and a qualified graduate.


And just like the airlines, Buckman staff are available 24 hours a day to attend to the needs of prospective students and employers. And Buckman works closely with airlines and travel agents to ensure that all materials and instruction are accurate and contain up to the minute information so that graduates can hit the ground running as soon as they are hired.

 

All students are exposed to real life situations from the very beginning of the course. Faculty at Buckman know that personnel must be prepared to maintain a professional appearance and demeanor, respond accurately during an emergency, and tolerate long and irregular hours, including weekends and holidays, and be prepared to spend days at a time away from home. Students learn firsthand that aircraft are not environments for the claustrophobic, as space is limited, and flight deck crew must spend a lot of time standing. Changes in cabin air pressure and temperatures mean that crew must stay fit and healthy in order to avoid fatigue and illness. Turbulence can cause discomfort for some.

 

But if you have what it takes, a job on an airplane is quite rewarding. After orientation, you will receive top notch training on emergency procedures particular to the aircraft you are assigned. You will have the chance to see new places that would otherwise be difficult or impossible to visit. Flight crews tend to be a close knit, team oriented group of people who form lasting friendships and enjoy a camaraderie and espirit de corps that is particular to teams which must work in close conditions in a coordinated way and be prepared to take charge in an emergency. The feeling of pride and accomplishment that these professionals feel from their jobs is unusual.

 

Once hired, the learning never stops. Because of the highly sensitive nature of air transport and its constant emphasis on safety, recurrent training is mandatory at all airlines. Flight support professionals will stay current and up to date on the latest techniques needed to maintain the highest skill level and professionalism throughout their careers. Few industries engage in the level of recurrent training that is found in the airlines.


Graduates of Buckman Aviation have found rewarding careers at Antrak Air, Kenya Airways, Aviance Ghana, Africa World Airlines, TAP Portugal, Qatar Airways, ACI, Starbow Airlines, Emirates, British Airways, RJM Aviation, Lufthansa and others. Quality education at Buckman means a quality career in the exciting field of aviation.

 

Because of its commitment to continuous quality improvement, Buckman Aviation Education has been selected  to receive the BID International Star Award for Quality for 2015 at the convention in Geneva.



About BID and the International Star Award for Quality:

 

BID is a private and independent organization founded in 1984, whose primary activity is business communication orientated towards quality, excellence and innovation in management.  A leader in the broadcasting of Quality Culture, BID recognizes those companies and organizations which lead the most important activities in the business world, and is considered the founding organization in the broadcasting of the Culture of Quality, Excellence and Innovation in 179 countries.

 

The trophy symbolizes a pledge to the principles of Quality Culture. The QC100 Total Quality Management Model, together with the Quality Mix program, media coverage of the convention and its impact on the community and business sector, create an unmatched platform for continuous improvement within the organization and awareness of the achievements of the company at an international level.

 

Awards are given only to those who are committed to improving their Quality Culture based on the principles of the QC100 Total Quality Management Model. Candidates are proposed by the leaders of previously awarded companies who they consider worthy of the award. Especially meritorious candidates may also be nominated.  The International BID Quality Award Selection Committee then chooses the winning companies who will receive the award in New York, Paris, Geneva, Frankfurt, Madrid and London.

 

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