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The Quality Series:

Imperia Furs & Leather – Modern Quality in an Ancient Profession

Coming out of a Greek tradition of fur-garment making dating back to the 14th century, a modern and innovative approach to the business


© 2016 Jave Z. / Ramen

Located in Southeastern Europe, Greece is a country renowned around the world for its natural beauty, its friendly people, its distinct culture and cuisine, and its boundless diversions. With a population of approximately 10.9 million, Greece is consistently listed among the top tourism countries in the world, with destinations scattered across the country. The bulk of continental Greece is made up of mountainous peninsulas, and the rest of the country consists of the large island of Crete and the multitudinous Aegean Islands, which include such famous jet-set destinations as the islands of Mykonos and Santorini. The country’s ancient capital, Athens, is the largest city and the center of travel, business, and government. Considered “the cradle of Western Civilization,” Greece’s long, complex, and legendary history is an integral component of what defines the culture of Europe and beyond.

As the largest economy in the Balkans, Greece is a driver of investment, business, and manufacturing across the region. Going back to antiquity, Greece has been at the nexus of trade between the surrounding regions, with a strategic location between Western Europe, Eastern Europe, and the MENA region. Even today, the country features a prominent shipping sector. In many ways, Greece’s modern economic strength can be traced directly back to its ancient forebears, and these traditional business niches have survived throughout the ages to still be prominent today. This is apparent in industries such as agriculture and wine making, and also in the traditional fur and leather clothing industry in Kastoria, Greece.

Kastoria, located on the shores of lake Orestiada in northern central Greece, is known for its beautiful ancient churches, its Ottoman domestic architecture, and its fur industry. The fur clothing industry in Kastoria dates back to Byzantine times. In the middle ages, the city’s fur traders would send ermine to the Byzantine court, but today, the industry uses a wide variety of pelts shipped from all over the world. Many companies working in the sector have roots going back hundreds of years, and the very best of them, Imperia Furs & Leather, is no exception.

Modern Quality Technology in a Traditional Industry


© 2016 Jave Z. / Ramen

Imperia Furs & Leather, while it manufactures its products in Kastoria, its business-headquarters are based in the coastal town of Paralia Katerinis, which is also where the company’s flagship showroom can be found. The company’s products, consisting of fur coats for men, women, and children, are considered among the highest quality and most finely crafted furs in the world, and often visiting tourists from Russia or other countries with cold climates will take the opportunity to purchase Imperia’s famous coats, sometimes buying as many as four or five at time, when they are in Paralia Katerinis or other touristic destinations where Imperia Furs are sold.

Imperia’s fur coats are handmade by skilled artisans using the best materials available, and are often made customized, from scratch, to the exacting specifications of Imperia’s customers. Much like how the the fur business is a tradition in Kastoria and Greece, Imperia, a family-owned and operated company, has become a tradition passed down through the generations for its customers, with grandmothers, mothers, and daughters all being dressed in exquisite Imperia fur. No matter the taste or the fashions of the day, Imperia has the perfect product to complete any outfit. With innovative designs available that depart from classic looks, Imperia is not only the go-to for the traditionalists, but for the fashion-forward as well.

The reason that Imperia has built a reputation for excellence goes much deeper than the quality or stylish designs of its garments. Imperia has taken the idea of Quality Management and applied it to all parts of its production, distribution, retail, and marketing operations. First, the way its products are sold to customers is highly controlled, with only a select group of carefully evaluated retailers given the Imperia Furs & Leather Certified Retailers” designation. This means that the experience of shopping for an Imperia fur always comes with the close participation of a knowledgeable and attentive sales person. An important part of customer satisfaction is getting the customer exactly what they are looking for, without regards for price or quantity.

For the world-renowned quality of its products, its excellence as a strategic marketer and merchandiser of its fur coats, and its high-levels of customer satisfaction and loyalty, Imperia Furs & Leather has been selected to receive the 2016 International BID Quality Award.

ABOUT BID AND THE WORLD QUALITY COMMITMENT AWARD:


BID is a private and independent organization founded in 1984, whose primary activity is business communication orientated towards quality, excellence and innovation in management. A leader in the broadcasting of Quality Culture, BID recognizes those companies and organizations which lead the most important activities in the business world, and is considered the founding organization in the broadcasting of the Culture of Quality, Excellence and Innovation in 179 countries. The trophy symbolizes a pledge to the principles of Quality Culture. The QC100 Total Quality Management Model, together with the Quality Mix program, media coverage of the convention and its impact on the community and business sector, create an unmatched platform for continuous improvement within the organization and awareness of the achievements of the company at an international level. Awards are given only to those who are committed to improving their Quality Culture based on the principles of the QC100 Total Quality Management Model. Candidates are proposed by the leaders of previously awarded companies who they consider worthy of the award. Especially meritorious candidates may also be nominated. The International BID Quality Award Selection Committee then chooses the winning companies who will receive the award in New York, Paris, Geneva, Frankfurt, Madrid and London.

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