The Quality Series

INTER′NET Société de Nettoyage, Professional Cleaning Services from Ivory Coast

The formalization and professionalization of the service industry has created opportunities for those willing to invest in Quality Culture

© 2016 Javier Z. / R. Ulmena

“Caesar’s wife must be above suspicion” It's perhaps one of the most well-known and studied phrases of antiquity. The meaning behind this phrase, used by Julius Caesar to publicly announce his divorce of his second wife Pompeia, immortalizes one of the most powerful truths in the business and political worlds: image matters.

It matters both for politician that should look “clean”, but also for companies that need to be clean. And the need is great indeed. It is not only a matter of marketing, cleaner companies inspire confidence among their possible clients and sell far better than the rest, but also a matter of internal logistics, personnel health and motivation, and overall productivity. The japanese, that have produce some of the most successful business models in history, are well aware of this and have expressed it through the Kaizen concept. Kaizen is the philosophy of keeping clean and in order your working place, and it's so important that you could say it's almost mandatory in every medium to large company in Japan.

But cleaning it's no easy feat. Professional cleaning companies must tackle logistic challenges that few other industry have the courage to deal with. For a professional cleaning services company, each client must be dealt with utmost dedication and customized services. Mainly because you are working with all kinds of industries, from all sectors and from all sizes. Each client it's entirely different, they schedules are not the same, their personnel does not behave in the same fashion nor has the same rate of waste production, there managerial needs for cleaning are not based on the same criteria, and as such, the service must be adequately modified to increase its efficiency and assist the company in fulfilling their daily jobs under a clean environment that boost its productivity.

A feat that only a handful of specialized cleaning companies manage to understand and achieve. One of the prime examples of this remarkable level of commitment is Abidjan-based INTER′NET.

Professionalizing Cleaning Services

© 2016 Javier Z. / R. Ulmena

Abidjan-based INTER′NET Société de Nettoyage Particulier, Industriel et Commercial  is an industrial, commercial and particular level specialist provider of cleaning services in Cote d'Ivoire. One that has taken the tenets of Quality Culture and world-class quality management to an industry that, in Cote d'Ivoire, had long remained the realm of individual service providers and small-scale businesses. Prior to INTER′NET’s founding in 1987, there were no highly organized, large-scale cleaning services in the Ivory Coast ready to handle large industrial and public facilities. The founder of the company, Mrs. Susana Koltunoff wanted to create a different kind of cleaning service, one that was highly professional and ready for meeting the rigorous standards of the new kinds of Ivorian businesses, such as higher-tech manufacturing plants, business offices, and large scale facilities such as airports and ports, but retaining at the same time the mystic, efficiency and preclarity required to fully accomplish all the needs of the particular and commercial sectors. And Mrs. Koltunoff, a citizen of the world and a remarkable overachiever, hit directly in the bullseye.

Today, INTER′NET is a leader in its field, and its client list is made up of many of the modern and large institutions, facilities, and businesses that define the new Ivory Coast. These include the Félix-Houphouët-Boigny International Airport of Abidjan, the country’s largest airport, medical clinics, office buildings including the headquarters of major corporations, automobile distributors, and industrial facilities. This success that INTER′NET has been able to attain is nothing short of extraordinary, and the company itself says that it comes down to one thing about everything else: Quality. A philosophy of continuous improvement and excellence that is emblazoned in the fact that INTER′NET is the only company on the professional cleaning sector, that has achieved the ISO 9001 certification, in Côte d’Ivoire.

For INTER′NET, Quality means a number of things. One, obviously, comes from the way that the company is managed, and it is internationally certified for Quality Management. Second, Quality means the quality of its services: how well it performs services, how efficiently, how quickly, and how economically. Third, Quality means professionalism: its workers are undeniably professional in appearance, equipment, and actions. Their highly visible, bright green uniforms, protective gear, and high levels of training attest to this professionalism.

The company has been very successful in pursuing the adoption of world-class Quality Culture in this way. It is the only cleaning company from the Ivory Coast to receive a quality award for its services, gaining the PIQ: Second Ivorian Price of Quality Award in 2014. But like most service companies immersed in Quality Culture, only one metric really counts: customer satisfaction. In this regard, INTER′NET is excellent, with client satisfaction levels at a very high 95%.

For its contributions to the growing national economy of its country, for its professionalism and adoption of Quality Culture in a key industry, and for serving as a paragon of excellence in the service sector in the Ivory Coast, INTER′NET Société de Nettoyage  has been selected to receive the 2016 BID International Quality Award.


BID is a private and independent organization founded in 1984, whose primary activity is business communication orientated towards quality, excellence and innovation in management. A leader in the broadcasting of Quality Culture, BID recognizes those companies and organizations which lead the most important activities in the business world, and is considered the founding organization in the broadcasting of the Culture of Quality, Excellence and Innovation in 179 countries. The trophy symbolizes a pledge to the principles of Quality Culture. The QC100 Total Quality Management Model, together with the Quality Mix program, media coverage of the convention and its impact on the community and business sector, create an unmatched platform for continuous improvement within the organization and awareness of the achievements of the company at an international level. Awards are given only to those who are committed to improving their Quality Culture based on the principles of the QC100 Total Quality Management Model. Candidates are proposed by the leaders of previously awarded companies who they consider worthy of the award. Especially meritorious candidates may also be nominated. The International BID Quality Award Selection Committee then chooses the winning companies who will receive the award in New York, Paris, Geneva, Frankfurt, Madrid and London.

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