The launching of Sputnik came as a shock to the Americans
Maju Nusa is a Malaysian company which provides a wide array of satellite based communication services in Malaysia, Indonesia and offshore, providing creative solutions for companies that have facilities which are not close to established communication infrastructure. The infrastructure for satellite communications arose directly from the competition between the United States and the Soviet Union to send more and more advanced technology into space, particularly into earth orbit.
The Final Frontier is Entered for the First Time by a Dog
The Space Age was launched in October, 1957 when the Soviet Union put Sputnik into orbit. The satellite was about the size of a beach ball and announced to the world that Soviet technology was world class. The Space Race was on.
Not only did the Soviet Union manage to put a satellite into orbit before the United States, but Sputnik sent constant beeps from its radio transmitter 24 hours a day to remind everyone, including the Americans, of the Soviet accomplishment. It orbited conveniently close to earth, so close that anyone with a pair of binoculars could see it race across the sky on a clear night.
The next month, the Soviets launched a dog into orbit. Laika, a terrier mix, was the first living creature to go into orbit. She survived a few hours and managed to make four complete circles around the globe while still alive. Some wags in the English speaking world christened her “Muttnik.”
The Americans tried to match the success of the Soviets in December with a launch of their own. Instead, many Americans watched a live broadcast the rocket exploding on takeoff. It wasn’t until January, 1958 that the Americans successfully launched a satellite into orbit, using WWII era German rocket technology just as the Soviets did. For the next three years, the two countries launched dozens of rockets with machines intended to either orbit the earth or take pictures of the moon. Many of them failed, but the ones that succeeded brought a host of new data about the far reaches of our atmosphere, and photos from perspectives that were impossible before, including the dark side of the moon.
It didn’t take long for people to realize that if a satellite carried with it a receiver and a transmitter, that it would revolutionize communications. Communications satellites solve a number of problems that limit ground based communication systems. Until satellites became available, the only options available were radio, microwave, and cable.
Radio and television broadcast signals were unreliable over very long distances because of atmospheric interference, plus they required a large amount of power. Microwave was more efficient, but was a line-of-sight transmission, meaning that the curve of the earth limited the distance between antennae. This problem was particularly acute for transatlantic transmissions, since no tower tall enough existed to overcome the curvature of the earth. In the 1950’s a transatlantic cable was laid for voice transmission, but it was very expensive and did not have the capacity to carry television signals. With a satellite, microwaves could be used to transmit data and the satellite would act as a super tall antenna.
Private Enterprise Joins the Space Race
It took a joint venture by AT&T, Bell Telephone Laboratories, NASA, the British General Post Office and the French National Post, Telegraph and Telecom Office to launch the first communication satellite called Telstar. Within hours of its launching in 1962, Telstar beamed live television pictures across the Atlantic for the first time ever. Satellite communication was a game changer and is one of the single most significant developments to come out of the Space Race. Today there are about 2000 satellites in orbit, most of which carry voice and data transmissions, monitor weather, provide information on earth sciences, biosystems, the effects of human activities, and a huge range of other tasks.
Maja Nusa uses satellite technology to provide communication services to its customers. The challenge today in real time communications is the same as it was 100 years ago with radio or 50 years ago with television: getting a reliable signal where it is needed, often over long distances and in remote areas. Maja Nusa has seen its company grow because of a dedication to customer service and a commitment to quality.
Universal Service Provision
Strong evidence of Maju Nusa’s commitment to quality and service is that it was awarded the TIME 3 Phase 3 project under the Universal Service Provision (USP) program. USP is a project of the Malaysian government intended to provide telecommunications systems to populations within the country. Under the award, Maju Nusa is installing facilities for cellular communications in 138 sites throughout the country, as well as managing system data and traffic. Because many of these areas are quite remote, Maju Nusa will be using its Very Small Aperture Terminal (VSAT) and microwave transmission capabilities in order to make the system work.
VSAT capability allows Maju Nusa to offer mobile communications to its clients by mounting antenna capable of providing broadband internet on the tops of vehicles. These systems can be used by emergency and disaster relief personnel, offshore facilities operators, the military, and remote cash access machines, among others.
Reliability and Creativity plus Customer Service Equal Quality
Maju Nusa is installing facilities for cellular communications in 138 sites throughout Malaysia
This focus on portability and flexibility makes Maju Nusa uniquely qualified to fashion creative solutions for its clients from an extensive menu of services which include hardware, network, security, backup and storage. For instance, Maju Nusa’s cloud computing infrastructure provides greater efficiency, agility and reliability than traditional systems because of its high scalability and its ability to cater for rapid cloning for multiple virtual machines.
Another important service provided by Maju Nusa is data recovery. Data is an incredibly valuable asset. Maju Nusa knows that disaster can strike at any time, and so it provides disaster recovery space at three service levels, depending upon the customer’s needs, budget and type of data loss, so that the client’s business is back up and running as quickly as possible. Anything related to communications or IT can be provided, allowing the client to focus on the business he knows best.
But Maju Nusa also makes services available which are more innovative. By rethinking the products that they offer, Maju Nusa demonstrates why it is an award winning company in terms of innovation and quality. Instead of selling products and services, Maju Nusa provides solutions, like with their Software as a Service model where clients gain access to the latest software for CRM, inventory, finance, etc. without worrying about licensing or training issues. Similarly, Maju Nusa’s Infrastructure as a Service and Platform as a Service models keep the client’s IT systems robust, up to date and secure while having a reliable, knowledgeable partner available to resolve any issues that might arise.
Because of their extensive experience in all matters of IT, Maju Nusa has a thriving consulting business helping professionals everywhere design, build, implement and manage complex information infrastructure across any platform in any environment in order to meet any data management need. Maju Nusa employs experts in every discipline related to IT and long distance communications, and are available 24 hours a day, 365 days a year.
Doing Well by Doing Good
Special mention should also be made of the Kampung Tanpa Wayar initiative, whereby broadband services are being installed and upgraded in public institutions such as libraries, schools, and community buildings in order to meet the needs of traditionally underserved populations, empowering them to improve their socio-economic situation. Maju Nusa participates in the initiative, giving back to the community in the way that it does best.
The result of its commitment to quality and customer service, and investment of considerable resources to fulfill that commitment is that Maju Nusa has become a one stop shop for innovative solutions to IT, Data Management, and Communications needs. Because of the comprehensive nature of the services offered by Maju Nusa, clients do not have to go anywhere else. If quality can be defined as being totally focused on client needs -- and this writer believes that it can be -- then Maju Nusa exemplifies what the delivery of quality means in IT.
Because of its commitment to continuous quality improvement, Maju Nusa has been selected to receive the BID World Quality Commitment Award for 2015 at the convention in Paris.
About BID and the World Quality Commitment Award:
BID is a private and independent organization founded in 1984, whose primary activity is business communication orientated towards quality, excellence and innovation in management. A leader in the broadcasting of Quality Culture, BID recognizes those companies and organizations which lead the most important activities in the business world, and is considered the founding organization in the broadcasting of the Culture of Quality, Excellence and Innovation in 179 countries.
The trophy symbolizes a pledge to the principles of Quality Culture. The QC100 Total Quality Management Model, together with the Quality Mix program, media coverage of the convention and its impact on the community and business sector, create an unmatched platform for continuous improvement within the organization and awareness of the achievements of the company at an international level.
Awards are given only to those who are committed to improving their Quality Culture based on the principles of the QC100 Total Quality Management Model. Candidates are proposed by the leaders of previously awarded companies who they consider worthy of the award. Especially meritorious candidates may also be nominated. The International BID Quality Award Selection Committee then chooses the winning companies who will receive the award in New York, Paris, Geneva, Frankfurt, Madrid and London.