The Quality Series

PAPA Group Ltd., Russia’s leader in Corporate Training and Consulting

Teaching skills and sharing knowledge that is often left out of a traditional business school education, this dynamic firm is helping Russia’s businesses capture results and drive growth through employee development

© 2016 Ramen / Jave Z.

Russia, the world’s largest country by size, is also one the world’s most diverse nations, both by the breadth and variety of its natural environments and by virtue of its multifarious native cultures. Consisting of over one-eighth of the world’s land area, the country covers mountain ranges, vast steppes, forests, tundra, and arid desert-like terrain surrounding the Caspian sea. It stretches from Eastern Europe all the way over the whole of the northern bulk of the Asian continent. And with a population that was pegged at 143.5 million in 2013 by the World Bank, its people not only consist of ethnic Russians, but those hailing from some of the country’s dozens of other native cultures and ethnic groups as well, including the Tatars, the Kalmyks, the Ossetians, and more.

Russia’s economy has long been associated primarily with the country’s vast deposits of natural resources and its activities in extracting and exporting them. With extensive amounts of oil, natural gas, timber, fish, metals, and ores in the country, Russia has been able to form a solid backbone for the economic vitality of the country for years. Russia is a leading producer of both oil and natural gas, ranked second in annual exports of both, globally. However, Russia has been hit hard by the declining prices of both natural gas and oil. Though overall growth of the economy has slowed in recent years due to the falling commodity prices, the economy has resisted a contraction thanks mostly to a robust services and trade sector, especially in the domestic market. Here, real growth is occurring on a year by year basis, upending the traditional picture of Russian business.

In Moscow, Russia’s massive capital city and center of commerce, banking, and culture, entrepreneurs, businesspeople, and technically skilled workers are building the modern market and services-based economy of the future. Home to some 12.2 million residents within the city limits, Moscow is one of the largest urban economies in the world. It is famous around the world for its architecture, its extremely deep underground metro system with beautiful stations, and its multilevel ringed highway system. The city already accounts for around 22% of the country’s total GDP, and business is growing so fast in Moscow that there are regularly shortages in office and work spaces.

With the new business economy quickly rising, there has also been a major increase in the need for certain kinds of skills that are not so readily available. One of the major tenets of Quality Management is the development and continuous training of employees, and as growth continuous, the need for this training is growing as well. PAPA Group Ltd., a corporate training and consulting company based in Moscow, is leading the pack in Russia in providing the innovative training programs that growing businesses need to increase productivity, sales, and strengthen business relationships across the board

© 2016 Ramen / Jave Z.

In a traditional, post-secondary academic business education, students are taught the fundamentals of accounting, marketing, advertising, and economics. But what a classic business school education leaves out are a lot of specific skills that drive results, especially when it comes to the abilities that help people turn leads into sales, establish and maintain business relationships, or successfully negotiate a deal. Filling this knowledge gap is PAPA Group Ltd, which offers training specifically tailored for each client organization’s business. Whether working with a company or organization in the telecommunications, pharmaceuticals, retail, transport, construction, or hospitality industries (among many others) Papa Group has the skilled trainers and experienced coaches to increase key skills for that sector. Offered courses include programs in marketing, sales, management, negotiation, public speaking, corporate presentations, and much more.

In addition to its personnel training programs and courses, PAPA Group also leverages its extensive experience and expertise in sales, business, and management to provide consulting services to a wide array of clients on a number of different issues. Performing a thorough evaluation of the client’s business, PAPA develops solutions that target key metrics for improvement and build new avenues for growth and success, an invaluable service that most businesses are in need of at one point or another in their development.

Through offering clients valuable methods to improve their businesses, and by sharing important skills and knowledge, PAPA Group is an important ambassador for Quality in Russia. Building a culture of continuous improvement and providing opportunities for employee development and training are, it bears repeating, two of the most important ways that Top Quality is achieved, and PAPA group is among the very best and doing just that. For its innovative and carefully constructed training programs, its customized solutions, and its strong track record of results, PAPA Group Ltd. has been selected to receive the 2016 BID International Quality Award for organizational excellence and Quality.


BID is a private and independent organization founded in 1984, whose primary activity is business communication orientated towards quality, excellence and innovation in management. A leader in the broadcasting of Quality Culture, BID recognizes those companies and organizations which lead the most important activities in the business world, and is considered the founding organization in the broadcasting of the Culture of Quality, Excellence and Innovation in 179 countries. The trophy symbolizes a pledge to the principles of Quality Culture. The QC100 Total Quality Management Model, together with the Quality Mix program, media coverage of the convention and its impact on the community and business sector, create an unmatched platform for continuous improvement within the organization and awareness of the achievements of the company at an international level. Awards are given only to those who are committed to improving their Quality Culture based on the principles of the QC100 Total Quality Management Model. Candidates are proposed by the leaders of previously awarded companies who they consider worthy of the award. Especially meritorious candidates may also be nominated. The International BID Quality Award Selection Committee then chooses the winning companies who will receive the award in New York, Paris, Geneva, Frankfurt, Madrid and London.

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