The Quality Series presents:

Polaris Group Uses Total Quality Management Tools to Provide Business Consulting to Domestic and International Clients

Mozambique’s economy is experiencing impressive growth, expected to continue

© 2015 R. Mena / J. Zamora
Polaris Group, located in Mozambique’s capital city of Maputo, provides technical and management services to a range of markets, with a focus on economic development projects in agribusiness, education, security and defense, real state, and government services. Clients come to Polaris to receive solutions that create, enhance and sustain added value to clients’ investments. The Group provides them with business and management consulting, implementation of agribusiness projects, security strategies, political marketing, corporate diplomacy, professional and technical training, and communication and advocacy. Polaris Group has been selected to receive the BID Quality Crown Award for 2015.

Economic Success in Southeast Africa

Mozambique has become an economic success story as it continues to recover from a civil war and transition to a market economy. The economy has been growing at a remarkable 8 percent per year for more than a decade.

After the civil war ended in 1992, the country was in a difficult condition, with much of the population depending upon foreign charity. The capital city of Maputo had suffered from decline and a lack of investment in infrastructure.

Today, the story is quite different. Agriculture has received a boost from the influx of experienced farmers fleeing Robert Mugabe’s land reforms in Zimbabwe, and rural unemployment rates have dropped as a result. New construction has accelerated in Maputo. Automobile registrations are up, as well as business incorporations.

In the north, foreign investment has led to the development of a coal mine so big it is the most valuable to have been discovered anywhere in the world for 50 years. The nearby city of Tete has become a boomtown and its railway is being rebuilt. The result has been thousands of new jobs. Production is expected to have a significant effect on Mozambique’s economy.

Economic Growth Drives the Need for Expert Consultants

All of this new business has increased the demand for business consulting services for both domestic and international firms. Management at Polaris Group has the challenging task of coordinating a team of local employees with a network of local and international consultants. Coordinating this diverse team is critical for the Group in its drive to provide its unique combination of global reach, local knowledge, innovation, and technical excellence. In order to do that, they have implemented specific Total Quality Management Strategies in order to eliminate errors, shorten turnaround time, and enhance customer experience.

Service to a new client starts with a Qualitative Plan (QP), which contains findings previously assessed by the Audit Quality Team, along with specific action steps to address challenges identified by those findings. The QP works as a roadmap which allows the management team to guarantee effective internal communication and which provides standards against which quality can be judged. And although the quality system itself is process driven, ultimately it is judged by results, measured as the level to which clients have improved networking-oriented capabilities which actually generate business.

The QP development and implementation process is proprietary, and Polaris is in the process of patenting its management system with the help of a certified quality specialist. The company has also acquired a franchise from Consulta, an institution based in Portugal that offers vocational training courses. Starting in January 2016, Polaris Group will be offering more than 20 technical training courses selected specifically to respond to the needs of Mozambican market, with an emphasis on Quality and Security in the workplace.

Risk Management

Polaris Group provides Risk Management services for all business processes, including finance, procurement, production, loss prevention, data security, and delivery of goods and services to the final customer. As an example, Polaris designs and implements projects to improve workplace safety, reduce internal and external security breaches, and preserve tangible and intangible assets.

© 2015 R. Mena / J. Zamora
Other research activities engaged in by Polaris are Market Feasibility Studies, Economic Growth and Development Reports, and Analyses of the potential impact of new regulations in the market. Polaris Group professionals can be found providing due diligence on local entities and assisting companies and governmental agencies in negotiating Public/Private Partnerships. Analysis of competitors' strategies, including the governmental support they receive, degree of competitiveness, and their political vulnerability to mergers and acquisitions, market, policy and currency changes give Polaris clients a crucial competitive advantage.

Clients rely on Polaris to give them advice regarding their systems, and Polaris, in turn, submits its own systems to a rigorous annual audit. The Compliance Department gives clients, investors and other stakeholders the peace of mind that the Group is committed to Transparency, Quality, and Customer Satisfaction. In fact, the consistency and robustness of Polaris’ systems has resulted in the Group being entrusted with the management of donor funds which includes the tendering process, disbursement of grant funds to third parties, and provision of technical assistance expertise.

Doing Well by Doing Good

The BID Committee places special emphasis on Corporate Social Responsibility, and Polaris Group stands out for its work in Human Rights Advocacy, Environmental Sustainability, and Gender Issues. Not only does it manage donor funds in these areas, but it also helps private firms assess and mitigate any negative impact their businesses may have in these areas. In particular, Polaris serves businesses which work in areas of heightened public interest such as agribusiness and the exploitation of natural resources. Polaris Group has been directly involved in the training of public and private institutions on human rights in the public interest, and the promotion of communication between companies, public authorities and citizens in order to avoid misunderstandings.

Because of its commitment to continuous quality improvement, customer service, and betterment of the community, Polaris Group has been selected to receive the BID Quality Crown Award for 2015 at the convention in London.


BID is a private and independent organization founded in 1984, whose primary activity is business communication orientated towards quality, excellence and innovation in management. A leader in the broadcasting of Quality Culture, BID recognizes those companies and organizations which lead the most important activities in the business world, and is considered the founding organization in the broadcasting of the Culture of Quality, Excellence and Innovation in 179 countries. The trophy symbolizes a pledge to the principles of Quality Culture. The QC100 Total Quality Management Model, together with the Quality Mix program, media coverage of the convention and its impact on the community and business sector, create an unmatched platform for continuous improvement within the organization and awareness of the achievements of the company at an international level. Awards are given only to those who are committed to improving their Quality Culture based on the principles of the QC100 Total Quality Management Model. Candidates are proposed by the leaders of previously awarded companies who they consider worthy of the award. Especially meritorious candidates may also be nominated. The International BID Quality Award Selection Committee then chooses the winning companies who will receive the award in New York, Paris, Geneva, Frankfurt, Madrid and London.

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