Scissors Salon makes taking care of your hair easy
The staff at Scissors Salon in Colombo and Negombo know how to make their clients look good and feel good. They know because they listen and because they employ principles of quality and constant improvement to everything they do. In making their business a success, the people at Scissors Salon seem to have taken a page out of the playbook of another innovator in the world of Hair Design, Vidal Sassoon.
"If you don't look good, we don't look good."
Vidal Sassoon was the first celebrity hairdresser, eventually building an empire that had sales of more than $100 million per year before he sold the business in the early 1980’s. His story is remarkable, and shows what can be achieved with hard work, creativity, and a commitment to quality.
Sassoon was born in 1928 into a Jewish family in west London and spent most of his early childhood in an orphanage. He found work at a barber shop as a young adolescent during WWII, but right after the war joined a Jewish organization in England dedicated to fighting a group of fascists led by Sir Oswald Mosley, then went to the Holy Land to help Israel win its struggle for independence in 1948, leading the Daily Telegraph to later call him an "anti-fascist warrior-hairdresser."
Back in England, he apprenticed under the most famous hairdresser in the country, Raymond Bessone. Sassoon said he never would have achieved what he did without the tutelage of Bessone.
In 1954 Sassoon opened his own salon, with the idea of revolutionizing women’s hairstyles with easy to wear and maintain haircuts. He said that he was inspired by architectural principles of form and function, and moved away from the lacquered cuts that were popular in the 1950’s. In short, Sassoon revolutionized haircutting by employing one of the basic tenets of Continuous Quality Improvement: listen to your customers and give them what they want.
Sassoon always saw himself as a designer and an artist, and It wasn’t long before Sassoon’s cuts appeared on magazine covers, fashion models, and famous actresses. He was on set to cut Mia Farrow’s hair during the filming of Rosemary’s Baby and during the movie Farrow’s character says about her haircut "It's Vidal Sassoon. It's very in." Sassoon opened salons in North America and developed a line of hair products. His tagline “If you don’t look good, we don’t look good” was one of the most famous advertising slogans of the era.
Ease of Maintenance, a Core Value of Quality
Throughout his career, Sassoon believed in making it easy for a woman to stay beautiful by giving her a custom hairstyle that both fit her face and was not a “daily struggle” to maintain. He also based his designs on artistic concepts found in geometric patterns and architecture. He called his work “Hair Design.” The concept of Hair Design epitomizes what Quality is all about -- delivering ease of use, well thought out design, and listening to what the customer wants. This is why, more than a half century after he became established, Vidal Sassoon is still one of only a handful of hairstylists whose names are instantly recognizable.
Sassoon also understood the importance of using his wealth to do good, and The Vidal Sassoon International Center was founded in order to disseminate knowledge necessary for understanding the phenomenon of antisemitism. The Center engages in research on antisemitism throughout the ages, focusing on relations between Jews and non-Jews, particularly in situations of tension and crisis.
Besides the International Center, Sassoon also established the Vidal Sassoon Foundation, which has donated millions of dollars to a variety of charitable, educational and cultural causes in North America, Europe and Israel.
Quality in Hair Design and Customer Service in Sri Lanka
The spirit of Vidal Sassoon lives on at Scissors Salon in Sri Lanka. Scissors has four locations in metropolitan Colombo, and another in Negombo. The philosophy at Scissors Salon sounds like it could have been spoken by Sassoon himself: “STYLING HAIR THAT'S REALISTIC AND BEAUTIFUL. BE IT NATURAL, SLEEK, OR TOUSLED AND SEXY, IT'S ALWAYS SIMPLE TO WEAR, STUNNING TO LOOK AT AND EASY TO MANAGE. WITH HAIR AS AN INTEGRAL PART OF OUR PERSONAL IDENTITY, OUR GOAL AT SCISSORS IS TO CREATE SUCCESSFUL HAIRCUTS THAT WORK FOR THE INDIVIDUAL.”
Clients at Scissors are given a chance to express themselves individually with the advice and guidance of trained professionals who will help to find a look that is just right for the customer. It is the creative and artistic vision and experience of the hair stylist which allows anyone to achieve the look that is just right, whether it be for business, an elegant night on the town, or easy everyday care.
Value Added by Listening to the Customer
The list of services available at Scissors starts with those items that one would expect in a full service hair salon: Shampoo and cut, conditioning treatment, roll sets, tinting and highlighting, rebonding, perming, straightening and bleaching. However, Scissors Salon goes beyond the expected. Because they have listened to their customers, they also offer such services as facial, shoulder and foot massages, pedicures, wifi, and a facebook page where customers can maintain a dialogue with the staff and with each other. This feedback permits everyone at Scissors Salon to continuously improve quality.
The commitment to quality and customer service doesn’t end there. Scissors Salon also offers a complete range of services for future brides, such as treatment packages which include skin and hair treatments over a period of time so that she can look her best on her special day. In addition to herbal treatments for skin, hair and nails, the staff can also provide expert decorating advice, jewelry and accessories hire, bridal wear, and help in selecting themes. The results are outstanding, and repeat business is the best testament that clients of Scissors Salon appreciate quality.
The commitment to Quality at Scissors has not gone unnoticed. In fact, Scissors is the only salon in the country to receive the prestigious ISO 9001:2008 certification, reserved for those organizations that follow strict quality management protocols and subject themselves to independent audits. Because of its commitment to continuous quality improvement, Scissors Salon Sri Lanka has been selected to receive the BID International Star Award for Quality for 2015 at the convention in Geneva.
About BID and the International Star Award for Quality:
BID is a private and independent organization founded in 1984, whose primary activity is business communication orientated towards quality, excellence and innovation in management. A leader in the broadcasting of Quality Culture, BID recognizes those companies and organizations which lead the most important activities in the business world, and is considered the founding organization in the broadcasting of the Culture of Quality, Excellence and Innovation in 179 countries.
The trophy symbolizes a pledge to the principles of Quality Culture. The QC100 Total Quality Management Model, together with the Quality Mix program, media coverage of the convention and its impact on the community and business sector, create an unmatched platform for continuous improvement within the organization and awareness of the achievements of the company at an international level.
Awards are given only to those who are committed to improving their Quality Culture based on the principles of the QC100 Total Quality Management Model. Candidates are proposed by the leaders of previously awarded companies who they consider worthy of the award. Especially meritorious candidates may also be nominated. The International BID Quality Award Selection Committee then chooses the winning companies who will receive the award in New York, Paris, Geneva, Frankfurt, Madrid and London.